Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "the client") and SixVM IT Solutions ("SixVM", "we", "us" or "our"). By engaging our services, booking an appointment, submitting a service request, accepting a quote, or using our website, you agree to be bound by these Terms.

If you are engaging our services on behalf of a business or organisation, you warrant that you have authority to bind that entity to these Terms, and references to "you" include that entity.

SixVM IT Solutions is an information technology company based in Perth, Western Australia, providing IT support, web and app development, AI & automation, network infrastructure, cloud solutions, server management and cyber security services to businesses and residential clients across Australia.

SixVM IT Solutions provides a broad range of technology services including, but not limited to:

• IT support for homes and businesses (on-site and remote)
• Web design and development (brochure sites, business sites, custom web applications)
• Mobile app development (iOS, Android and cross-platform)
• AI workflow automation and custom AI integration
• Network infrastructure setup, management and security
• Cloud solutions, migration and managed cloud services
• Server setup, monitoring, patching and custom server builds
• Cyber security, security audits, penetration testing and managed SOC
• Custom PC and workstation builds
• Business IT solutions and managed service packages

The specific scope of services for your engagement will be described in your quote, service agreement or booking confirmation. These Terms apply to all services unless a separate written agreement expressly states otherwise.

Quotes

All quotes are valid for 14 days from the date of issue unless otherwise stated. Quotes are estimates based on the information available at the time and may change if the scope of work differs from what was described. We will inform you of any changes before proceeding.

Pricing & GST

All prices are in Australian Dollars (AUD). Prices may be listed inclusive or exclusive of GST — your invoice will clearly state the GST amount. SixVM IT Solutions is registered for GST and complies with the A New Tax System (Goods and Services Tax) Act 1999.

Payment Terms

• For one-off services, payment is due upon completion unless a deposit has been agreed in advance.
• For project-based work, a deposit of up to 50% may be required before work commences, with the balance due upon delivery or as agreed in the written quote.
• For ongoing managed services or retainer arrangements, invoices are issued monthly and are due within 14 days of the invoice date.
• Late payments may incur interest at 10% per annum calculated daily, and we reserve the right to suspend services until outstanding amounts are paid.

Accepted Payment Methods

We accept payment by bank transfer (EFT), credit/debit card, and other methods as agreed at the time of booking. Card payments are processed by our secure third-party payment processor.

The following standard rates apply to residential (home) IT support services unless a different rate has been agreed in writing:

Travel fees may apply for locations more than 30 km from the Perth CBD. We will advise of any travel charges at the time of booking. Prices are subject to change with reasonable notice.

We will deliver services with reasonable skill and care, using qualified technicians and industry-standard practices. The following conditions apply:

• Timeframes — Estimated completion timeframes are provided in good faith but are not guaranteed unless expressly stated in writing. Delays caused by third-party suppliers or factors outside our control do not constitute a breach of these Terms.
• Subcontractors — We may engage qualified subcontractors to assist. We remain responsible for the quality of work delivered under our engagement.
• Data backup — You are responsible for ensuring your own data is backed up before any service work is performed. SixVM IT Solutions is not liable for data loss except where caused by our gross negligence or wilful misconduct.
• Third-party platforms — Where services involve third-party software or platforms, we cannot guarantee the availability or continued operation of those products.

• An adult (18 years or over) must be present at the premises for the duration of the visit.
• You must provide reasonable access to the relevant equipment, devices and network infrastructure.
• If an appointment cannot proceed because access is unavailable, the call-out fee will still apply.
• You must disclose any known hazards, access restrictions or health and safety requirements before the visit.
• Our technicians have the right to refuse work if the environment is unsafe or if they are subject to abuse or threatening behaviour. The full call-out fee will remain payable in such circumstances.

Cancellations or rescheduling with less than 24 hours' notice may incur a cancellation fee of up to $50. We will notify you as soon as practicable if we need to reschedule.

When you grant SixVM IT Solutions remote access to your devices or systems:

• Remote access will only be performed with your explicit consent, initiated during a live support session or as pre-authorised under a managed services agreement.
• You may terminate a remote session at any time by closing the remote access application or disconnecting your internet connection.
• We will only access systems, files and data necessary to perform the agreed service.
• Any credentials you provide will be treated as confidential and will not be retained after the service is complete, unless required under a managed services arrangement and with your written consent.
• You must not grant us access to systems you do not own or are not authorised to manage.

Scope & Change Requests

The agreed scope will be documented in your quote or project brief. Any changes after work has commenced must be requested in writing and will be assessed for additional cost and timeline impact. We reserve the right to issue a revised quote for material change requests.

Client Content & Materials

You are responsible for providing all content, images, branding, copy and approvals in a timely manner. Project delays caused by late delivery of client materials do not constitute a breach by SixVM IT Solutions.

Revisions

Standard packages include a set number of revision rounds as specified in the quote. Additional revisions will be billed at our standard hourly rate.

Ownership & Handover

Upon receipt of final payment, ownership of custom deliverables (website files, app source code, etc.) transfers to you, subject to the intellectual property provisions in Section 13.

Testing & Acceptance

You will have 7 business days after delivery to notify us in writing of any defects or deviations from the agreed specifications. After this period, or upon written sign-off, the deliverables will be deemed accepted.

By engaging our services, you agree to:

• Provide accurate, complete and up-to-date information necessary for us to perform the services.
• Ensure you have the legal right to authorise the services requested (e.g., you own or are authorised to work on the relevant devices, accounts or systems).
• Not use our services for any unlawful purpose, including any activity that violates the Criminal Code Act 1995 (Cth), Cybercrime Act 2001 (Cth) or any other applicable law.
• Maintain appropriate backup copies of all data before services commence.
• Respond to our reasonable requests for information, approvals or access in a timely manner.
• Pay all invoices in accordance with the agreed payment terms.
• Treat our staff and contractors with respect.

Under the ACL, our services come with consumer guarantees that cannot be excluded. These include guarantees that services will be provided:

• With due care and skill;
• Fit for any purpose you told us about (or which we represented the service would achieve); and
• Within a reasonable time (where no specific timeframe was agreed).

If a service fails to meet a consumer guarantee, you are entitled to a remedy. For a major failure, you may choose between a refund, resupply of the service, or compensation. For a minor failure, we may choose to remedy the failure by repairing, replacing or resupplying the service.

Where permitted by law, our liability for a failure to comply with a consumer guarantee that is not a major failure is limited to the cost of supplying the service again or paying the cost of having the service supplied again.

Subject to Section 11 (Australian Consumer Law) and to the maximum extent permitted by law:

• SixVM IT Solutions is not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, revenue, data, business opportunity or goodwill.
• Our total aggregate liability for any claim is limited to the total fees paid by you for the specific service in the 3 months immediately preceding the event giving rise to the liability.
• We are not liable for loss or damage arising from circumstances beyond our reasonable control, including power failures, internet outages, third-party platform failures or natural disasters.
• We are not liable for data loss unless caused by our gross negligence or wilful misconduct.

Nothing in this section excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Client Ownership

Upon receipt of full and final payment, SixVM IT Solutions assigns to you all intellectual property rights in the custom deliverables created specifically for your project (website design, custom source code, original graphic assets), to the extent permitted by law.

SixVM Pre-existing IP

SixVM retains ownership of all pre-existing tools, frameworks, libraries, methodologies and know-how used in delivering services ("Background IP"). Where Background IP is incorporated into deliverables, we grant you a non-exclusive, royalty-free licence to use it solely in connection with those deliverables.

Third-Party Components

Some deliverables may incorporate third-party open-source software, stock images or licenced components. You are responsible for complying with the applicable third-party licences. We will identify any significant third-party components at delivery.

Portfolio & Case Studies

Unless you notify us in writing that you do not consent, we reserve the right to reference your project in our portfolio and marketing materials. We will not publish confidential or commercially sensitive information without your approval.

Both parties may have access to confidential information belonging to the other in the course of the engagement. Each party agrees to:

• Keep all confidential information strictly confidential;
• Not disclose confidential information to any third party without prior written consent, except as required by law;
• Use confidential information only for the purposes of fulfilling obligations under these Terms;
• Return or destroy confidential information upon request or upon termination of the engagement.

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms. In the event of a conflict between these Terms and the Privacy Policy on a privacy matter, the Privacy Policy prevails.

Cancellation by You

• On-site appointments cancelled with less than 24 hours' notice may incur a cancellation fee of up to $50.
• Project-based work — if you cancel after work has commenced, you will be invoiced for all work completed up to cancellation at our standard rates, plus any non-recoverable third-party costs. Any deposit is non-refundable to the extent it covers work already completed or costs already incurred.
• Managed service agreements — cancellation terms (notice period, early termination fees) will be specified in your service agreement.

Termination by SixVM

We may suspend or terminate services immediately if:

• You breach any material term and fail to remedy it within 7 days of written notice;
• Any invoice remains unpaid more than 30 days after the due date;
• You engage in abusive, threatening or unlawful conduct towards our staff or contractors;
• You use our services for any unlawful purpose; or
• We become aware of circumstances that make it impractical or unlawful to continue.

Upon termination, all outstanding amounts become immediately payable.

Step 1 — Contact Us Directly

Please contact us in writing with full details of the dispute:

We will acknowledge within 5 business days and endeavour to resolve within 30 days.

Step 2 — Mediation

If unresolved, either party may refer the matter to mediation with a mediator appointed by the Resolution Institute. Costs are shared equally unless otherwise agreed.

Step 3 — Consumer Remedies

Nothing in this section prevents you from exercising your ACL rights or lodging a complaint with Consumer Protection WA (commerce.wa.gov.au) or the ACCC.

Governing Law

These Terms are governed by the laws of Western Australia, Australia. Any legal proceedings must be commenced in the courts of Western Australia.

We may update these Terms from time to time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page;
• Post a notice on our website where appropriate; and
• Notify existing clients under active managed service agreements by email.

Your continued use of our services after any changes take effect constitutes your acceptance of the updated Terms. The current version was last updated on 1 April 2026.

If you have any questions, concerns or requests relating to these Terms of Service, please contact us:

We are committed to handling all enquiries promptly and professionally in accordance with our obligations under Australian law.